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Reviews about Walgreens

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  October 26, 2019, by Megan Haapapuro
  First I would like to say I've used Walgreens Pharmacy for years never really had any problems with them other than them being slow sometimes. But this morning was the worst I've ever experienced anywhere. I was there alittle before pharmacy opened, so right on time the pharmacist "Sharon" opened everything up by herself. Phones were already ringing off the wall, customers in line at window, and me all waiting. She had no help at all and when she asked her manager for someone to help out just until she was able to get everything calmed down and together. She was told and I quote, there's not anyone else here to help you, your on your own sorry. So she politely asked ok, well do you mind helping this customer at the window so I can help this young lady "me" that's been waiting please. Managers response " ughh I can't be back here all day or to really help you" stomps over to window helps customer, then turns around and walks out of pharmacy! Also the store was not busy at all so she was not needed anywhere else from what I could see. So as the phones continue to ring the pharmacist comes back to me continues to apologies for the wait. I told her no rush I completely understand, I've been there too. She smiles goes to computer and unfortunately everything was just all out of wack. She asked if I could come back and was so very sorry for the delay of things but needed to get on the phone with corporate to get computer fixed and restarted. I was alittle upset and a bit agitated about it all but couldn't help but feel so sorry for her because she had no help and from what she was told by a manager was she had to fend for herself until I guess they could call someone to come in. Needless to say point to all of this rant is through all the chaos and overwhelming things going wrong she was still so sweet to me and personally called me to let me know my script was ready, also I had other items I was going to by at the time I was trying to pick up my Rx, she even offered to go get those same items for me and she would have them ready for me, to just come through the drive thru window. That is true customer service, I told her that there was no reason for her to do that, that I had already purchased those things when I was there before but that it was very kind of her to offer. Thankfully when I got back up there, someone else was back there helping her. Moral or the story be kind others. I will also be calling corporate tomorrow to file a complaint about the manager and how unprofessional she was in front of an employee AND customers!